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1. |
Introduction to Marketing Research |
1 |
2. |
Scientific Method |
7 |
3. |
Research Proposal and Design |
17 |
4. |
The Research Process |
23 |
5. |
Types of Research |
30 |
6. |
Secondary Data |
37 |
7. |
Commercial Surveys, Audits and Panels |
42 |
8. |
Survey Research |
45 |
9. |
Instruments for Respondent Communication |
52 |
10. |
Experimentation |
70 |
11. |
Data Collection and Errors |
77 |
12. |
Measurement in Marketing Research |
84 |
13. |
Attitude Measurement |
89 |
14. |
Observation and Physiological Measures |
105 |
15. |
Sampling |
111 |
16. |
Preparation and Tabulation of Data |
120 |
17. |
Tests of Significance |
128 |
18. |
Bivariate Measures of Association |
134 |
19. |
Multivariate Measures of Association |
142 |
20. |
Analysis of Variance (ANOVA) |
149 |
21. |
Marketing Research Reports |
154 |
22. |
Market Segmentation |
162 |
23. |
New Product Development |
167 |
24. |
Advertising Research |
174 |
25. |
Market and Sales Analysis Research |
180 |
26. |
Managing Marketing Research |
187 |
27. |
Ethics in Marketing Research |
193 |
|
Glossary |
199 |
PART I. NATURE OF MARKETING RESEARCH
Introduction to Marketing Research: Marketing research defined, Need for
marketing research, Function of marketing research, Practice of marketing
research, Manager-Researcher relationship, The Arrangement of topics in the
textbook
PART II. RESEARCH PROCESS AND DESIGN
Scientific Method: Scientific method and its characteristics, Styles of
thinking, The thought process, Scientific method in marketing as compared to
physical sciences, Terminology used in scientific method.
Research Proposal and Design: Basic and applied research, What is good
research?, Research objectives, Types of research, Benefits of research design,
Research proposal, Types of research proposal, Structuring the research
proposal, Evaluating the research proposal
The Research Process: Steps in the research process, Problems in research
process
Types of Research: Use of exploratory research, Design of exploratory
studies, Conclusive research, Causal research, Experimentation
PART III. SOURCES AND METHODS OF COLLECTING DATA
Secondary Data: The nature of secondary data, Advantages of secondary
data, Disadvantages of secondary data, Evaluating secondary data, Types of
secondary data
Commercial Surveys, Audits and Panels: Commercial surveys, Audits ,
Panels, Applications of Commercial Surveys, Audits and Panels
Survey Research: Types of interviews, Types of surveys, Criteria for the
selection of a survey method, Importance of the questionnaire, Advantages of the
questionnaire, Disadvantages of the questionnaire
Instruments for Respondent Communication: Instrument design, Overcoming
instrument problems
Experimentation: Types of experiments on the basis of experimental
settings, Factors affecting validity in experimentation, Designs of Experiments
Data Collection and Errors: Fieldwork Procedure, Common sources of error
in fieldwork
PART IV. MEASUREMENT IN MARKETING RESEARCH
Measurement in Marketing Research: Concept of measurement, Scales of
measurement, Components of measurement, Accuracy, Reliability, Validity
Attitude Measurement: The General methods of collecting attitudinal data,
The Specific methods of collecting attitudinal data, Direct response attitude
scales, Measuring emotions, Choice of a scale, Derived attitude scales,
Perceptual mapping, Multidimensional scaling
Observation and Physiological Measures: Behavioral and non-behavioral
observation, Evaluation of observational method, The observer subject
relationship, Conducting an observational study, Unobtrusive measures,
Physiological measures
PART V. SAMPLING AND DATA ANALYSIS
Sampling: The sampling terminology, The need for sampling,
Characteristics of a good sample, Sampling designs, Calculation of sample size,
Types of sample designs
Preparation and Tabulation of Data: Data editing, Variable development,
Data entry, Data mining
Tests of Significance: Method of Hypothesis Testing, Parametric Tests,
Chi Square Analysis
Bivariate Measures of Association: Cross tabulations, Scatter diagram,
Regression analysis, Correlation analysis, Linear Discriminant Analysis,
Automatic interaction detector
Multivariate Measures of Association: Multiple Regression, LISREL,
Conjoint Analysis, Factor Analysis, Cluster Analysis
Analysis of Variance (ANOVA): Univariate ANOVA, Multivariate ANOVA, ANOVA
for Randomized Block Design, ANOVA for Latin Square Design, ANOVA with
interaction: Factoral Design , Analysis of Covariance
Marketing Research Reports: Role of Reports, Written Reports, Oral
presentations, Presentation of Statistics, Evaluation of Reports
PART VI. APPLICATION OF MARKETING RESEARCH
Market Segmentation: Market segment descriptors, Segment attractiveness
criteria, Market strategy formulation, Methods of segmentation
New Product Development: The design of a product, Product testing, Test
marketing
Advertising Research: Advertising objectives, Copy testing, Media
selection, Media scheduling, Media models
Market and Sales Analysis Research: Market Potential Analysis, Sales
Forecasting, Sales Analysis
PART VII. MANAGING MARKETING RESEARCH AND ETHICAL ISSUES
Managing Marketing Research: Managing marketing research department,
Clients' research management concern, Marketing research agencies, Resources for
marketing research, Client researcher interface
Ethics in Marketing Research: Ethical Issues in Marketing Research,
Rights of Various Entities of Research Process, Corporate Espionage